basa12's Privacy Policy
Learn clearly and transparently how your personal information is collected, used, and kept secure.
Introduction and Scope of Policy
basa12 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online gaming environment for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.
This privacy policy describes how basa12 collects, processes, stores, and uses personal information. This policy applies to all services provided through the website https://basa12.lat — including live casino, sports betting, slot games, and all other gaming activities.
We believe that transparency is the foundation of trust. That is why we clearly inform you of where, how, and why your information is being used. Please read this policy carefully and contact us if you have any questions.
Information We Collect
When creating an account and using services on basa12, we collect various types of information. This information can be categorized as follows:
2.1 Identity Information
- Full name (in Bengali and English)
- Date of birth (for age verification — only persons aged 21 and above may register)
- National Identity Card (NID) or passport number (for identity verification)
- Photo or selfie (required during the KYC verification process if needed)
2.2 Contact Information
- Mobile number (linked to bKash, Nagad, or Rocket verification)
- Email address
2.3 Financial Information
- Payment method details — bKash, Nagad, Rocket, or bank account number (we never store full card or account numbers)
- Transaction history — details of deposits and withdrawals
- Bonus and promotion usage information
2.4 Technical Information
- Device information — operating system, browser version, device type
- IP address and approximate location
- Login time and session information
- Information collected through cookies and similar tracking technologies
2.5 Gaming Activity Data
- Play history — which games were played, bet amounts, win and loss history
- Session duration and gaming patterns
- Responsible gaming limits and settings preferences
How We Collect Information
basa12 collects user information in various ways. Each method is described in detail below:
3.1 Information Provided Directly
You provide information directly during account registration, identity verification (KYC), completing deposit and withdrawal forms, contacting the support team, and updating your profile.
3.2 Automatically Collected Information
When you use the platform, our servers automatically record technical information, gaming activity, and navigation patterns. This may involve the use of cookies, web beacons, and similar technologies.
3.3 Information Received from Third Parties
We may receive certain information through payment processing (bKash, Nagad, Rocket), identity verification services, and fraud prevention systems. This information is collected solely for the purpose of meeting legal obligations and ensuring security.
Purpose of Using Information
basa12 uses collected information only for the following purposes. We will never use your information for any other purpose without your consent:
- Account Management: To create, verify, and maintain your account and ensure service delivery.
- Financial Transaction Processing: To complete deposits, withdrawals, and bonus distributions. The minimum deposit and withdrawal is ৳500.
- Identity Verification (KYC): To fulfill legal obligations for age confirmation and fraud prevention.
- Customer Service: To resolve your issues and answer your questions via live chat or email.
- Security and Fraud Prevention: To prevent account hacking, money laundering, and other illegal activities.
- Responsible Gaming: To monitor your gaming patterns, identify problematic behavior, and provide support.
- Platform Improvement: To improve the quality of services and enhance the user experience.
- Promotional Communications: To inform you about special offers and updates with your consent (you may opt out at any time).
- Legal Compliance: To comply with applicable laws and regulations and fulfill legitimate requests from authorities.
Data Storage and Security
The security of your information is our top priority. basa12 uses industry-standard technology and processes to keep your personal information secure.
5.1 Encryption and Technical Security
- All data transmission is secured through SSL/TLS encryption.
- Stored data is protected by AES-256 encryption.
- Payment-related information is stored on PCI DSS-compliant servers.
- Regular security audits and penetration testing are conducted.
5.2 Access Control
Only authorized staff have access to the information they need, and they are bound by strict confidentiality agreements. All access logs are recorded and audited.
5.3 Data Retention Period
We retain your information for as long as your account is active. After account closure, certain information may be retained for the applicable period as required by legal obligations and dispute resolution needs. After this period, information is securely deleted or anonymized.
Sharing Information with Third Parties
basa12 does not sell, rent, or provide your personal information to any third party for marketing purposes. However, information sharing may be necessary in certain specific situations:
6.1 Service Providers
Only the information necessary to carry out their work is shared with service providers for payment processing (bKash, Nagad, Rocket, bank), identity verification, cybersecurity, and technology infrastructure. These partners are bound by strict confidentiality agreements.
6.2 Game Providers
Game studios such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi may receive minimal technical information to ensure a seamless gaming experience. They never receive your identity or financial information.
6.3 Legal Obligations
It may be necessary to disclose information in response to a court order, a legitimate request from a government or regulatory authority, or the requirements of applicable law. In such cases, we will provide only the information that is legally required.
6.4 Fraud Prevention
Necessary information may be shared with relevant authorities to assist in the investigation of serious fraud or criminal activity.
Cookies and Tracking Technologies
The basa12 website uses cookies and similar technologies. These help improve your browsing experience and keep the platform functioning properly.
7.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security verification, and core functionality. These cannot be disabled.
- Functional Cookies: Used to remember your language, theme, and other preferences.
- Analytical Cookies: Used to monitor and improve website usage, collecting data anonymously.
7.2 Cookie Control
You can control cookies through your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.
Your Rights
As a basa12 user, you have the following rights regarding your own information. Contact us to exercise these rights:
8.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your information.
8.2 Right to Correct Information
If there is any incorrect or incomplete information in your account, you have the right to have it corrected. Correction requests can be made through the support team.
8.3 Request to Delete Information
In certain circumstances, you may request that your information be deleted. However, information that must be retained due to legal obligations may not be possible to delete immediately.
8.4 Opt Out of Promotional Communications
You have the right to stop receiving marketing messages at any time. This can be done via the unsubscribe link in an email or with the help of the support team.
8.5 Right to Submit a Complaint
If you have any concerns about how your personal information is being used, please contact us directly first. We will try to resolve the issue promptly.
Protection of Minors
basa12 strictly does not permit anyone under the age of 21 to use the platform. This is one of our fundamental policies.
We verify age during account registration and proof of age is collected during the KYC process. If we confirm that a minor has created an account, that account will be immediately closed and all related information will be securely deleted.
If you become aware that a minor is using this platform, please notify us immediately.
Changes to This Policy
We may update this privacy policy from time to time due to business needs, legal changes, or technological developments. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- An update notice will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after a policy change will be considered acceptance of the new policy. If you do not agree with the changes, you may request to close your account.
Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us using the methods below. Our support team is always ready to help in Bengali.
Contact Methods
[email protected]
24/7 direct support in Bengali
Live chat — instant; Email — within 24 hours
Full support available in Bengali
Privacy Request Process
To request access to, correction of, or deletion of your data, contact us via live chat or email. After verifying your identity, we will typically process your request within 30 business days.
Please include the following information when submitting a request:
- Your registered email or mobile number
- Type of request (access / correction / deletion)
- A brief description of the matter
Your privacy matters to us — we will carefully consider every request.
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